AI Assistant in POS
The POS system you can simply ask.
Merkuron is the first POS system with an integrated AI voice assistant that executes commands like "Check out Table 4" or "Book two beers to Table 12" in real time. Instead of tapping through deep submenus, waitstaff and managers speak directly to the register.
Five specialized tools directly built into the POS
The assistant is not a side chatbot — it accesses the backend business logic directly. It operates via five distinct tools to execute actions inside the cash register.
1. Table Management & Transfer
Open tables, transfer guests, or merge checks. The command "Move Table 4 to Table 9" compares item balances, verifies destination availability, and transfers items immediately upon confirmation.
2. Item Search & Quick Booking
Find items in your catalog without endless scrolling. "Two schnitzels and three sodas on Table 5" searches variants and adds them directly to the table order.
3. Discounts & Voids (Role-Enforced)
Staff can request discounts or cancellations. The assistant evaluates authorization: staff without management privileges receive a 403 Forbidden error. Only authorized managers can void or discount.
4. Receipt Printing & Tax Receipts
Generate entertainment receipts or print intermediate bills for tables. The assistant routes commands directly to network ESC/POS receipt printers without manual print dialogs.
5. Tenant Reset & Administration
The system includes critical administrative tools. System operations such as resetting tenant data require explicit interactive user confirmation before execution.
Targeted UI Highlighting across 4 main screens
When you ask the assistant where a specific feature is located, it does not just type a text answer: It switches the view and visually highlights the target element.
4 Protected Core Screens
The assistant navigates safely between the visual floor plan, the item catalog, the order summary, and the checkout billing interface.
5 Targeted UI Elements
From discount buttons to the DSFinV-K export control, the assistant highlights the exact button you need for your next step.
9 Unique Interaction Targets
A total of 9 precisely mapped interaction targets are registered for instant assistant navigation and user guidance.
Security & Role Enforcement: What staff cannot bypass
An AI assistant must never compromise security. In daily operations, strict role-based access control is enforced by the voice assistant without exception.
What Waitstaff Can Do
Take orders, fire dishes to kitchen displays, trigger course pacing, move tables, split checks by guest or item, and process cash or card payments.
What is Restricted to Managers
Grant discounts, void ordered items, edit daily closes, and alter product master data. If a waiter prompts a discount via voice command, the assistant responds with permission denied (403).
Frequently Asked Questions (FAQ)
Does voice recognition work in noisy restaurant environments?
Yes. The speech pipeline uses modern noise suppression. Alternatively, staff can type discrete text commands or use quick shortcuts.
Can staff void items unauthorized using voice prompts?
No. All void and discount tools verify the logged-in user's role. Staff members without manager authorization receive a strict permission refusal.
Does the AI assistant require a continuous internet connection?
Voice recognition relies on cloud LLM processing. If the internet drops, core POS operations remain 100% functional locally; only voice control pauses until reconnected.
Are guest or transaction details used to train external AI models?
No. All assistant queries strictly comply with GDPR data protection rules. No customer or financial data is stored or shared for external model training.
How does the assistant prevent accidental execution of critical tasks?
Financial and administrative actions always require screen confirmation using a single-use token. No sensitive transaction is finalized without your explicit click.
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